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Bite Sized Training Workshop Summaries

Below are brief summaries of what is included in each Bite-Sized Workshop. Additional information is available on request:

Personal Efficiency - where does the time go? An exploration of how we use our time at work
4 Working Styles: Develop an awareness of own working style(s) and how to manage them
Tools for planning and prioritising: making sure the important stuff gets done
Are you doing your job? Taming email, time bandits and other tips

Leaders who inspire us / Understanding what makes a good leader
Understanding effective leadership behaviours at all levels of organisations and applying them to own work
IQ or EQ? Developing leadership capability - Understanding, assessing and developing Emotional Intelligence
Writing your Personal Mission Statement

Poisonous Ploys – Identifying the 7 different ploys and the responses they get
An introduction to the Transactional Analysis (TA) model of interpersonal dynamics: getting beyond words to what’s really being said
Understanding who we are when the going gets tough / Identifying the patterns of conflict we frequently encounter
Working towards resolution – Applying TA to one’s own situation and developing specific strategies to help. Looking at Win:Win situations
Tips to handle – and often prevent – conflict

The basics of group dynamics / Pros and Cons of working in teams
Tuckman’s stages of teams: forming, storming norming and performing
Different team roles and types (Belbin’s roles) and how to use them for maximum team productivity and outcomes
Ensuring successful team make-up and the nature of ‘Super Teams’

What motivates and de-motivates you?
Maslow’s hierarchy of needs and implications for participants as managers: particularly inspiring people through higher-level needs
Herzberg’s model of needs: hygiene vs motivators: mapping it onto your experience
Self-assessing strengths and weakness: Leveraging your strengths and drawing the best out of others

Why we often give ‘hidden’ messages rather than straight feedback
Why is feedback important? Reflecting on feedback experiences and what they mean to us
How to give feedback - Constructive feedback vs destructive criticism. How to/when to/how not to –guidelines for ensuring effective feedback. Practising feedback skills.
Learning into practice: how to implement what you’ve learnt

Good and bad delegation. What brick wall scan you run into?
What to delegate, what not to, when and to whom
A model for delegation: what’s the process and how does it change over time and with different people?
Case study: making it real
Rewriting delegation gone wrong: what will you do differently now?

Everyday influencing: we do it all the time!
Positive influencing – Generating Win:Win outcomes. The 5 key principles of positive influencing
The Persuasion Pipeline - A structured model to assist in the end to end process for positive influencing and persuasion
Asking the right questions for the right purpose: open, probing and closed
Understanding people’s different mental maps and Filters - Applying the concept of filters to practical influencing

Identify significant differences, i.e., values, between different generations: big picture demographic context
Why all the Fuss? What are the implications of the demographics and differences?
Gain insights into what Gen Y wants at/from work
Seeing from the other person’s perspective: an experiential activity to ‘walk a mile in another’s shoes’.
Explain what needs to change to manage Gen Y effectively. So what now? Developing an action plan to implement.

Benefits of a good relationship with your boss and exploring the do’s and don’ts
Appreciate your boss’s role, responsibilities and perspective
Acquire and use basic assertiveness techniques: how to appropriately delegate up to your boss
Identifying ‘tricky’ boss types and learn how to manage them: writing action steps for the future

Learn and apply the key principles of negotiation: Process, Observe, Tune in Emotionally, Listen,
Converse and Apply Wisdom
Understand and practice the different stages of the negotiation process: Prepare, Discuss, Prepare Cases, Propose [objections], Prepare (Re-Assess), Bargain, Agree.
Practical tips on Handling objections
10 do’s and don’ts of negotiation

What are the characteristics of effective presenters
The how, what when and why of rehearsal, first impressions and projecting yourself
Managing nerves
Handling questions

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